Our Commitment
At Navpatra Solutions Private Limited, we are committed to your satisfaction. We understand that plans can change and unforeseen circumstances may arise. This policy outlines our approach to refunds and cancellations, ensuring transparency and fairness for all our clients.
Cancellation Policy
- Service Cancellation: Clients may cancel their services at any time. However, we require a notice period of 30 days prior to the next billing cycle.
- Project Cancellation: For project-based work, clients must notify us within 14 days of project initiation for a full refund. Cancellations made after this period may incur costs based on the work completed.
Refund Policy
- Service Refunds: For ongoing services, refunds will be pro-rated based on the unused portion of the service term, provided the cancellation notice is given in accordance with our cancellation policy.
- Project Refunds: If a project is canceled within the stipulated 14-day period, a full refund will be issued. Post this period, any refund will be at the discretion of Navpatra Solutions Private Limited, considering the extent of work already invested.
Non-Refundable Services
Certain services may be non-refundable due to their nature. These include:
- Paid advertising fees
- Third-party service fees
- Domain registration and hosting services
Processing Refunds
Refunds will be processed within 14 business days from the date of cancellation. The refund amount will be credited back to the original payment method used during the purchase.
Modifications to Services
If you wish to modify any service, please contact us directly. We will do our best to accommodate your needs and adjust the billing accordingly.
Contact Us
For any questions regarding our refund and cancellation policy, please contact us at +91-9538012000.